Return Policy 2025

Domestic Orders:

• Orders are eligible for return only within 3 days from the date of delivery. Customers can request either a return or an exchange by sending an email to support@maatshi.com with order details and the reason for return. Our support team will review the request and revert with an appropriate action.
• Custom-tailored orders are not eligible for return or cancellation.
• In case of damaged or incorrect items, product being returned are eligible for return / replacement only if it is intact with price tag, untampered, unused, or unwashed.  Photograph of the product is mandatory to consider the request.  
• Reasons for return / replacement could be size fitment issues, product in damaged condition, missing item only
• Customers are eligible to request a replacement of a product or we could issue Gift card / Refund based on request in consideration. Refunds or gift cards will be processed only after quality approval once the returned item is received.
• Refunds will be credited to the original payment mode within 7–10 working days from initiation.
• For exchanges, reverse pick up and replacement logistics charge of ₹135/- would apply, and the replacement will be dispatched within 3 working days of approval.