Frequently Asked Questions

1. How can I place an order on Maatshi?

You can place an order directly on our website by selecting your product, choosing the required size or stitching option, and completing the checkout process.

2. Do you offer stitching services?

Yes, we provide stitching services for selected products. Stitching charges and timelines will be displayed on the product page. Custom measurements can also be shared after placing an order.

3. What are the shipping charges within India?

Shipping charges vary based on weight, destination, and ongoing offers. The exact amount will be shown at checkout.

4. Do you ship internationally?

Yes, we ship worldwide. International shipping charges are calculated at checkout.
Local taxes, duties, and customs fees in the destination country must be borne by the customer.

5. How long does delivery take?

  • Domestic Orders: 1–2 working days
  • International Orders: 3–5 working days
    (Delays may occur due to holidays or courier constraints.)

6. How will I track my order?

Once your order is dispatched, you will receive a tracking link through email or WhatsApp to follow the shipment.

7. Can I cancel my order?

Orders can be cancelled only before they are processed or packed.
Orders with stitching service cannot be cancelled once stitching has started.

8. What is your return policy?

  • Returns are accepted for eligible products within the specified return window.
  • Items must be unused, unwashed, and with tags intact.
  • Products with stitching, custom measurements, accessories, and sale items are not eligible for return.

9. How do I request a return?

You can raise a return request through our website or by contacting our support team. Keep the parcel opening video ready as proof.

10. When will I receive my refund?

Refunds are processed after the product passes quality check. Refund timelines:

  • Prepaid orders: Refunded to the original payment method

Refund processing may take 4–7 working days after QC approval.

11. Can I exchange a product?

Yes, exchanges are allowed for eligible products and sizes, subject to availability.

12. What if I receive a damaged or wrong product?

Please share an unboxing video within 24 hours of delivery. Our team will assist with a replacement or refund.

13. Do you offer gift cards?

Yes, Maatshi gift cards are available and can be used on any Maatshi product in our online store.

14. How can I contact customer support?