Return Policy

 

Domestic Orders:
  1. An order is eligible for return within 3 days from the date of delivery.
  2. Return / Cancellation is not accepted for orders with custom tailoring. 
  3. Customers can initiate a return request on the following circumstances  
    Return Reason Resolution
    Item is damage / defective Refund / Gift Card
    Incorrect item delivered Refund / Gift Card
    Colour different from description Gift card
    I do not like this material Gift card
  4. Customer has to raise a return request by sending an email to support@maatshi.com with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
  5. Our support team will analyse the return request and approve the same. 
  6. Once a return is approved, the item has to be packed & shipped to the below address. MAATSHI FASHIONS PRIVATE LIMITED
    F    , D-8, 2nd Floor, West Wing, T V K Industrial Estate, Guindy Chennai Chennai TN 600032 IN
  7. The products must be returned in it's original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
  8. Reverse pick up is available for damaged / defective items / incorrect item for selected Pin codes.  
  9. Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
  10. All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation. 
USA Orders:
  1. An order is eligible for return within 3 days from the date of delivery
  2. Return / Cancellation is not accepted for orders with custom tailoring including fall & edging services. 
  3. Customers can initiate a return request on the following circumstances  
    Return Reason Resolution
    Item is damage / defective Refund / Gift Card
    Incorrect item delivered Refund / Gift Card
  4. Customer has to raise a return request by sending an email to support@maatshi.com with the order details & the return reason. Incase of damaged / incorrect item a photograph of the product, the price tag & the packing cover which got delivered is mandatory.
  5. Our support team will analyse the return request and approve the same. 
  6. The products must be returned in it's original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
  7. Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
  8. All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of initiation.

Rest of USA & INDIA - Orders:

We do not accept returns for orders from countries outside India & USA.